Articles on: Marketplace

Issues with Purchasing Moments on the Marketplace

If you are having an issue with a purchase and your transaction fails, funds will not be taken out of your credit card or Wallet Balance.

If the charge goes through to your credit card, this charge will show up on your bank statement as "pending" or "pending approval." Depending on your bank / credit card company, these charges should be reversed in approximately 2 to 3 business days.

In the case of Wallets, the charge may momentarily appear on your statement, but it will be canceled shortly. This should be reflected on your Wallet statement within a few hours.

Updated on: 01/05/2022

Was this article helpful?

Share your feedback


Thank you!